§1. General provisions

• These regulations define the rules for using the online store operated at the address: www.puffmuff.plby:

  • Katarzyna Mirek Bio-Group, based in: Małopolska 1 lok. 63, 35-620 Rzeszów, Podkarpackie Voivodeship, Poland, NIP: 7941828769, REGON: 385922540, email: biuro@puffmuff.pl, tel.: +48 509040259, hereinafter referred to as "Seller".

• The online store conducts retail sales ofski hoods/buffs and winter accessories for children and youth("Goods"") through the Internet.

• A Customer of the Store may be:
  • a consumer within the meaning of Article 22¹ of the Civil Code,
  • a natural person conducting business activities making a purchase not related professionally to that activity ("entrepreneur on consumer rights"),

an entrepreneur within the meaning of the Civil Code.

• The store is aimed at adults. Purchases for children and youth are made by their parents or legal guardians.

• The regulations are available free of charge at www.puffmuff.pl in a manner that allows the Customer to obtain, reproduce, and retain them.

• For matters not regulated in the Regulations, the following shall apply in particular: the Consumer Rights Act, the Act on Providing Services by Electronic Means, the Act on Informing about Prices of Goods and Services, the Civil Code, and other absolutely binding provisions of Polish law.

§2. Definitions

The terms used in the Regulations mean:

• Store – the online store of the Seller available at www.puffmuff.pl,Seller – the entity indicated in §1 sec. 1.

• Customer – the entity defined in §1 sec. 3.User – any person using the Store's website.

• Order – the Customer's declaration of will aimed at concluding a Distance Sale Agreement for Goods with the Seller, submitted via the order form (without account registration).Sales Agreement – the agreement for the sale of Goods concluded at a distance via the Store.

• Business Days – days from Monday to Friday excluding public holidays in Poland.Consumer – the Customer defined in §1 sec. 3 point 1; applies accordingly to "entrepreneur on consumer rights."

• §3. Technical requirementsTo use the Store, it is necessary to have:

• a device with Internet access,an up-to-date web browser,

• an active email account,enabled cookie support (details in the Privacy Policy).

• The User is obliged to use the Store in a manner consistent with the law, good manners, and the Regulations.§4. Rules for using the Store (without account registration)

The Store does not require user account registration.

• Placing Orders is done through the order form available on the Store's website.
  • The Customer is obliged to provide true, complete, and current data necessary for the execution of the Order (identification data, delivery address, email, phone, invoicing data – if applicable).
  • It is prohibited to provide unlawful content (e.g., offensive, infringing third-party rights).
  • §5. Information about Goods and prices
  • Descriptions of Goods (including indications of suitability for children/youth and size charts) are intended to facilitate selection and constitute an invitation to conclude an agreement within the meaning of Article 71 of the Civil Code, not an offer.

• Prices of Goods:

are stated in Polish zlotys (PLN) and include VAT,

• do not include delivery costs, which are indicated separately before placing the Order,

• in the case of promotions, include information about the lowest price from 30 days before the reduction (if required by regulations).

• The Seller reserves the right to change prices, introduce new Goods, conduct and cancel promotions without violating the rights of Customers who have already placed Orders.

• §6. Placing Orders

The Customer can place Orders 24 hours a day, 7 days a week.

• The procedure for placing an Order:

• selection of Goods (e.g., model/color of the hood, size),
  • adding the Goods to the cart,
  • proceeding to the order form,
  • completing the data required for the execution of the Order,

• selecting the delivery method,

selecting the payment method,

• accepting the Store's Regulations,

• clicking the button type
  • "I buy and pay".
  • Before placing the Order, the Customer receives a summary including, among others: selected Goods, total gross price, delivery cost, selected payment method.
  • After placing the Order, the Customer receives a confirmation of the Order acceptance at the provided email address. Upon receipt of confirmation, the Sales Agreement is concluded.
  • §7. Payments
  • wybór sposobu dostawy,
  • wybór formy płatności,
  • akceptacja Regulaminu Sklepu,
  • kliknięcie przycisku typu „Kupuje i płacę”.

• Przed złożeniem Zamówienia Klient otrzymuje podsumowanie zawierające m.in.: wybrane Towary, łączną cenę brutto, koszt dostawy, wybraną metodę płatności.

• Po złożeniu Zamówienia Klient otrzymuje na podany adres e-mail potwierdzenie przyjęcia Zamówienia. Z chwilą otrzymania potwierdzenia dochodzi do zawarcia Umowy sprzedaży.

§7. Płatności

Available payment methods:

• traditional bank transfer to the account: 80 1050 1445 1000 0097 2895 4463,
• online payments (e.g. BLIK, fast transfers) via payment operator: ING BANK ŚLĄSKI,

§8. Delivery

• Delivery is made within the territory of: Poland, Slovakia, Czech Republic.

• Delivery methods: Shipping to parcel lockers, courier to home
  • courier: InPost,
  • parcel lockers / pickup points: inPost
  • personal collection: Przyjaźni Polsko Węgierskiej 6 30-644 Kraków,

• The delivery cost depends on the chosen method and is visible during the Order placement.

• Estimated delivery time: 3-7 working days from the payment confirmation (or conclusion of the contract in case of cash on delivery).

• It is recommended that the Customer checks the condition of the shipment upon receipt. In case of damages, it is advisable to prepare a damage report and contact the Seller.

§9. Safety and use of Goods

• Ski neck gaiters and winter accessories for children/youth should be used according to their intended purpose and under adult supervision.

• The Seller recommends:
  • matching the size of products to the child's age and height,
  • not tying neck gaiters/accessories in a way that may pose a risk of choking or snagging (e.g. at the ski lift),
  • familiarizing oneself with the washing and maintenance instructions (if included).

§10. Right of withdrawal from the contract (returns)

• The Customer - Consumer (or entrepreneur on consumer rights) has the right to withdraw from the Distance Sales Agreement within 14 days without giving a reason.

• The period begins from the day the Customer or a third party indicated by them, other than the carrier, takes possession of the Goods.

• To exercise the right of withdrawal, the Customer submits a statement to the Seller:
  • by email: biuro@puffmuff.pl or
  • in writing to the address: Małopolska 1 lok. 63, 35-620 Rzeszów.

• The Customer may use the template for the withdrawal form (attached to the Regulations or the Consumer Rights Act).

• The Customer is obliged to return the Goods to the address: Przyjaźni Polsko - Węgierskiej 6/134 , 30-644 Kraków , no later than 14 days from the day on which they withdrew from the contract.

• The Customer bears the direct costs of returning the Goods.

• Due to the nature of the Goods (products worn close to the face, mouth, and nose), the Seller informs that in relation to neck gaiters/buffs delivered in sealed packaging, once opened, the right of withdrawal may not apply for hygiene reasons – to the extent provided for in Article 38 of the Consumer Rights Act. Detailed rules are described in the Return and Complaint Regulations.

• Detailed rules for withdrawal from the contract are specified in the Return and Complaint Regulations.

§11. Complaints (defects of Goods)

• The Seller is obliged to deliver Goods free from defects.

• A complaint can be submitted:
  • by email: biuro@puffmuff.pl,
  • in writing to the address: Małopolska 1 lok. 63, 35-620 Rzeszów.
• It is recommended to include in the complaint:
  • Customer's details,
  • order number,
  • description of the defect and the date it was discovered,
  • Customer's request (repair, exchange, price reduction, withdrawal).

• The Seller will respond to the complaint within 14 days of its receipt.

• Detailed rules for complaints are specified in the Return and Complaint Regulations..

§12. Personal data and cookies

• The administrator of personal data of Customers is the Seller.

• The rules for processing personal data and using cookies are specified in the Privacy Policy available at https://puffmuff.pl/polityka-prywatnosci.

§13. Final provisions

• The Seller reserves the right to change the Regulations for important legal or organizational reasons.

• Customers will be informed of the change in the Regulations by publishing a new version on the Store's website.

• For Orders placed before the change of the Regulations, the Regulations in force on the date of placing the Order shall apply.

• Disputes between the Seller and the Consumer shall be settled by the competent common court.

Regulations

of the puffmuff.pl store

Call us

+ 48 509 040 259

Write to us

biuro@puffmuff.pl